Terms and Conditions

Disclaimer
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The materials in this website are provided “As Is” and without warranties of any kind either expressed or implied to the fullest extent permissible pursuant to applicable law. By using this website you agree to indemnify, defend and hold sunway.com.my website, Sunway and all affiliated partners harmless against any claims (including, but not limited to, claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages including attorney’s fees arising from any submissions by you or through your account.

Links
This website may contain link(s) to third party sites. Sunway is not responsible for the content of those sites as it is operated by other entities. The link(s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement, authorisation or sponsorship by Sunway of those site(s) or the products and services provided there. You use of the contents in the third party sites are at your own risk. It is your responsibility to take all protective measures to guard against viruses or other destructive elements.

Your Registration Obligations
In consideration of your use of the Service, you agree to: (i) provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form (such information being the “Registration Data”) and (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, Sunway has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).

Modification
Sunway reserves the right, at any time without prior notice to you, to change the format and content of the website at any time. By using this website, you agree in advance to accept any such changes.

Sunway may terminate, change, suspend or discontinue any aspect of the Sunway site, including the availability of any features of the site at any time. Sunway may also impose limits on certain features and services or restrict your access to parts or all of the site without notice or liability. Sunway may suspend the operation of this website for support or maintenance work, in order to update the content or for any other reason.

Privacy Policy
Personal details provided to Sunway through this website will only be used in accordance with our privacy policy. Please read this carefully before going on.

Member Account, Password and Security
You will receive a password and account designation upon completing the Service’s registration process. You are responsible for maintaining the confidentiality of the account and are fully responsible for all activities that occur under your account. You agree to immediately notify Sunway of any unauthorised use of your password or account or any other breach of security. sunway.com.my will not be liable for any loss or damage arising from your failure.

Member Conduct
You understand that all info, data, text, software, music, sound, photographs, graphics, video, messages or other materials (“Content”), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. In other words you, and not Sunway, are entirely responsible and liable for all Content that you upload, post or otherwise transmit via this Service. You agree not to use the service to:

1. upload, post, e-mail or otherwise transmit any Content that is unlawful, harmful, threatening, racist, abusive, harassing, pornographic, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or ethnically, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state, national, or international law;
2. harm minors in any way;
3. restrict or inhibit any other user from using and enjoying the Interactive Features;
4. post or transmit any information, software or other material which contains a virus or other harmful component;
5. amend, damage or delete any Content or other forms of communications that are not your own Content;
6. upload, post or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
7. intentionally or unintentionally violate any applicable local, state, national or international law;
8. collect or store personal data about other users;
9. interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service;
10. impersonate any person or entity, including but not limited to, a Sunway official, forum leader, guide or host or falsely state or otherwise misrepresent your affiliation with a person or entity.

Tour Package Terms and Conditions
IMPORTANT: - Please read these booking conditions carefully. Payment of a deposit means that you have accepted and understood these conditions. Please note that all pricing is subject to availability at the time of booking and may be subject to special event surcharges. Final price will be confirmed with the booking confirmation.

1. Tour Deposit**
A maximum deposit of 25% of the tour fare per person must be paid as reservation fee. The balance of full payment must be made within 30 working days* before the date of departure. Failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit.

2. Amendment Charges

2.1 For Free Independent Traveller (FIT) Tour Packages



Upon confirmation of the tour any subsequent change made to the reservation is subject to an amendment charge of RM50.00 per person per change.

No change can be made within 8 working days* before the date of departure.

Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy (see clause 3.1- for FIT tour packages).

2.2 For Series Group Tour Packages



Upon confirmation of the tour no changes can be made to the reservation within 14 working days* before the date of departure.

However, any request from any member for any change to come back earlier or later than the group will be subject to the conditions of the respective airlines.

Changing the entire reservation constitutes a cancellation of the original reservation.

3. Cancellation Charges For Cancellation Made By Tour Member

3.1 For FIT Tour Packages



Cancellation of reservation must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 30 working days* or more before the date of departure, a minimum administrative fee of RM50.00 or 10% of the tour deposit (whichever is lower) per person will be levied.

If notice of the cancellation is received 29 working days* or less before the date of departure the following charges will apply:-
Cancellation Received Cancellation Charges Per Person
15 - 29 working days* before the date of departure - 50% of tour deposit
08 - 14 working days* before the date of departure - 20% of tour fare
Less than 07 working days* before the date of departure - 100% of tour fare

The respective airline's cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause above (Note: The airline ticket is restricted and subject to the Airline's Terms and Conditions. It may be non-endorsable, non-reissue able, and non-refundable and no reroute able. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred. However, any refund made by any airline for a cancellation made 2 working days* or less before the day of travel for non-promotional fares shall be paid to the tour member less any administration charges incurred by the tour company).

3.2 For Group Tour Packages



Cancellation of booking must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 45 working days* or more before the date of departure, a minimum administrative fee of RM30.00 per person or 2% of the tour fare (whichever is higher) per person will be levied.

If notice of the cancellation is received 44 working days* or less before the date of departure the following charges will apply:-
Cancellation Received Cancellation Charges Per Person
22-44 working days* before the date of departure - Forfeiture of tour Deposit
15-21 working days* before the date of departure - 35% of tour fare
08-14 working days* before the date of departure - 50% of tour fare
03-07 working days* before the date of departure - 75% of tour fare
02 working days* or less before the date of departure - 100% of tour fare

The respective airline's cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause above (Note: The airline ticket is restricted and subject to the Airline's Terms and Conditions. It may be non-endurable, non-reissue able, non-refundable and non-reroute able. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred)

4. Cancellation By Company

4.1 FIT Tour Packages



The company reserves the right to cancel the tour due to any act of god, war, strike, riot or order from the Government of Malaysia which is beyond its control.

The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger.

4.2 Series Group Tour Packages



The company reserves the right to cancel the tour due to any act of God, war, strike, riot or order from the Government of Malaysia which is beyond its control.

The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger.

In the event of a cancellation by the company due to insufficient passengers or inability to secure seats or accommodation, the company will refund the amount of money paid and also pay compensation as follows:
Cancellation Received Cancellation Charges Per Person
08-14 working days* before the date of departure - Full refund of tour fare and a compensation of RM50.00 per person.
01-07 working days* before the date of departure - Full refund of tour fare and a compensation of RM75.00 per person.
On date of departure - Full refund of tour fare and a compensation of RM100.00 per person.

5. Travel Documents

5.1 Tour Members' Responsibilities



A tour member must have: -

An international passport or other recognized travel documents which should be valid for at least 6 months from the date of return to country of origin;

The necessary visa and vaccination and health certificates as required by the various authorities of the countries to be visited.

5.2 Company's Responsibilities



The Company undertakes to: -

Advise tour members on what documentation is required;

Wherever possible, assist passengers in obtaining the necessary visa. However, the company cannot guarantee the approval of any visa application.

5.3 Relevant Fees and Charges



Service charges and visa fees levied shall be borne entirely by the tour members.

5.4 Rejection of Visa or Travel Documents



If for any reason, the application for visa or necessary exit permit is rejected, a refund of tour fare will be made less administrative fees.

5.5 Refusal Entry



The company shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes, or whose behavior and activities are considered to be detrimental by a foreign government.

6. Tour Information and Prices

Prices shown are current at the time of publication. Tour information and the price list from part of the brochure. The prices are subject to change due to increase in airfares, other transportation costs, hotel rates, exchange rates, government tax, etc. Therefore the company reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the tour.

The company covenants for the following to be included in tour fare:-

Return air ticket, not including all airport taxes and whatever applicable taxes.

Hotel accommodation, based on:-

1. 1. 1. Twin sharing basic (2 persons to a room)
      2. Single supplement (person staying alone-the person concerned must pay the single supplement)
      3. Triple sharing (3 persons traveling together). For a group of three persons, accommodation is based on triple sharing basis where applicable. The child tour fare as advertised is based on a child who is 2 years but not more than 12 years of age, sharing a twin room with two adults.

All meals, sightseeing and other items as specified in the itinerary.

All Sightseeing tours and transfer are based on sit-in-coach basis.

Items not included in the tour fare are:-

1. 1. Laundry
   2. Tipping (if not included)
   3. Food and beverage not regular menu
   4. Optional excursions
   5. Porterage at airport and hotels
   6. All items of a personal nature

7. Refund Of Unused Services

No refund or reduction will be made to any member in respect of airfare, accommodation, meals sightseeing tours, transport or any other services which are included in the tour fare out not utilized by the tour member due to personal reasons.

8. Baggage

Free airline baggage allowance is provided by the airlines and the quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies for hand-carried baggage aboard the aircraft. The travel agent will advise passengers on the conditions. Passengers are required to purchase adequate insurance coverage.

9. Possible Changes

Airlines schedules or local conditions may require sightseeing tours, hotels and route to be changed. Should this occur, the company shall make alternative arrangement subject to local conditions.

10. Right To Reject

The company reserves the right to cancel or withdraw any itinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort or enjoyment of others on the tour. The company further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, the company's sole liability shall be to refund to the tour member any moneys paid, less the amounts for services already utilized, and the administration and cancellation fees.

11. Responsibility Of Company

The Company shall be held responsible for services provided with regard to transportation, accommodation, entertainment and meals, as indicated in their brochures. The company shall be required to pay appropriate compensation as determined by the Commissioner of Tourism in cases where, after an investigation, the Commissioner is satisfied that the services provided were not as stated in the brochure and in the agreement.

12. Travel Insurance

All tour members are encouraged to buy travel insurance to safeguard themselves against sickness, loss of money, cancellation, flight delays or lost baggage.

*Working days : Refer to working days from Monday to Friday (excluding weekend and public holidays), 9am to 6pm

**The company reserves the right to collect a higher deposit amount (amount differs according to tour package or / and deposit amount required / requested by operation agents such as airlines, cruise company, ground agents, hotels, restaurants, entrance tickets etc) whenever required.

Note: Sunway Travel reserves the right to publish or print any photographic materials taken during the tour for advertising, promotional and other purposes, in any manner, in any and all media, now or hereafter devised, without further payment or consideration, notification or permission.